Randolph AFB Finance Office: Your Complete Guide to Pay, Travel Vouchers & PCS (2025)

Dealing with military pay issues, travel vouchers, or PCS questions at Randolph Air Force Base? The Finance Office at JBSA-Randolph is your go-to resource for pay inquiries, travel reimbursements, and financial in-/out-processing. This comprehensive guide covers everything you need to know—from office hours to common issues and how to resolve them quickly. For TDY lodging reimbursement info, see our crash pad reimbursement guide.

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Quick Reference: Randolph AFB Finance Office

Detail	Information
Location	550 D Street East, Building 399, Suite 2 JBSA-Randolph, TX 78148
Office Hours	Mon/Tue/Thu/Fri: 8:00 a.m. – 3:00 p.m. Wednesday: 8:00 a.m. – 2:00 p.m.
Phone	210-652-5600 (Customer Service)
Services	Pay inquiries, travel vouchers, in-/out-processing, DTS support, allotment changes, tax statements
Walk-ins Welcome	Yes, but appointments recommended for complex issues

💡 Pro Tip: The Finance Office is in the same building as the MPF/ID Card Office—knock out both appointments in one visit!

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What Services Does Randolph AFB Finance Offer?

The 802d Comptroller Squadron Finance Office provides comprehensive financial services to active-duty members, reservists, and retirees at JBSA-Randolph.

Core Finance Services

1. Pay Inquiries & Problem Resolution

• Missing pay or incorrect amounts
• BAH (Basic Allowance for Housing) errors or rate changes
• BAS (Basic Allowance for Subsistence) issues
• Special pays (flight pay, hazardous duty, etc.)
• Promotion pay adjustments
• Overpayment debt management

2. Travel Pay & Vouchers

• PCS travel voucher processing (includes DLA, mileage, per diem)
• TDY travel reimbursement (after DTS approval)
• DITY/PPM move reimbursements (partial or full)
• Advance travel payments (if authorized)
• Government Travel Card (GTC) issues

3. In-Processing & Out-Processing

• Initial finance in-processing for new arrivals
• Final out-processing for separations, retirements, or PCS
• Final pay estimates and debt clearance
• Leave buyback calculations
• TSP (Thrift Savings Plan) questions (referred to TSP service center)

4. Allotments & Deductions

• Starting/stopping allotments (discretionary or non-discretionary)
• SGLI (life insurance) deduction changes
• Child support or alimony allotments
• Savings bonds or TSP contributions

5. Tax Documents & Records

• W-2 forms (available online via myPay, but Finance can assist)
• LES (Leave and Earnings Statement) corrections
• 1099-R forms for retirees
• Tax filing guidance (general info; not tax advice)

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Randolph AFB Finance Office Hours & Best Times to Visit

Regular Office Hours

Day	Hours
Monday	8:00 a.m. – 3:00 p.m.
Tuesday	8:00 a.m. – 3:00 p.m.
Wednesday	8:00 a.m. – 2:00 p.m. (Training/early close)
Thursday	8:00 a.m. – 3:00 p.m.
Friday	8:00 a.m. – 3:00 p.m.

Best Times to Visit (Avoid the Rush)

✅ Tuesday–Thursday, 10:00 a.m. – 2:00 p.m. (mid-week, mid-morning)
✅ Early morning (right at 8:00 a.m. opening)

❌ Avoid Monday mornings (post-weekend backlog)
❌ Avoid Wednesdays after 1:00 p.m. (office closes early at 2:00 p.m.)
❌ Avoid PCS season (May–August) if possible—expect longer waits

📞 Call Ahead: If you have a complex issue (like an overpayment or missing pay for 2+ months), call 210-652-5600 to schedule an appointment. This saves you time and ensures a finance specialist is available.

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Common Finance Issues & How to Resolve Them

1. Missing Pay or Incorrect LES

Symptoms:

• Pay didn't hit your bank account on payday
• LES shows $0 or incorrect amount
• BAH/BAS missing or wrong rate

What to Do:

1. Check myPay (https://mypay.dfas.mil) to verify your LES
2. Verify your bank account info in myPay (incorrect routing/account number is common)
3. Visit Finance immediately if pay is missing—bring:
   • Last 3 LES statements
   • PCS orders (if you just arrived)
   • Marriage certificate (for BAH w/ dependents)
   • Lease or mortgage (for BAH start date)

Resolution Time:

• Simple fixes (allotment error): Same day
• Missing pay due to system errors: 3–5 business days (may qualify for emergency advance)

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2. PCS Travel Voucher (Didn't Get Reimbursed Yet)

Common Reasons for Delay:

• Incomplete voucher in DTS (missing receipts, signatures, or justifications)
• Orders not uploaded to DTS
• Government Travel Card (GTC) not paid off
• Voucher not routed to Finance for final approval

What to Do:

1. Log into DTS and check voucher status:
   • "Awaiting approval" = Still with your approving official
   • "Sent to Finance" = Finance is processing (allow 7–10 days)
   • "Rejected" = Fix errors and resubmit
2. Visit Finance with:
   • DTS voucher printout (with authorization number)
   • Copy of PCS orders
   • All receipts (lodging, tolls, rental car, etc.)
   • Weight tickets (for DITY/PPM moves)

Resolution Time:

• Corrected vouchers: 5–10 business days after resubmission
• Initial vouchers: 10–14 business days from submission

💳 GTC Warning: If your Government Travel Card has an outstanding balance, Finance cannot release your travel pay until it's cleared. Pay it off ASAP!

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3. BAH Rate Changed (Got Married/Divorced/Had a Baby)

What to Do:

1. Update DEERS at the MPF (in the same building—see our ID Card Office guide)
2. Bring to Finance:
   • Marriage certificate (certified copy)
   • Birth certificate for new dependent
   • Divorce decree (if applicable)
   • Updated LES showing old BAH rate
3. Finance will adjust your BAH to the "with dependents" or "without dependents" rate

Resolution Time:

• BAH changes: 1–2 pay cycles (usually reflected within 30 days)
• Retroactive pay authorized if delay was due to admin error

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4. TDY Travel Pay Not Received

What to Do:

1. Check DTS: Ensure your TDY voucher was approved by your authorizing official AND sent to Finance
2. Verify GTC status: Outstanding GTC balance will delay reimbursement
3. Visit Finance if it's been more than 14 days since Finance received the voucher

Common TDY Issues:

• Missing hotel/rental car receipts (required for amounts over $75)
• Per diem calculated incorrectly (forgot to deduct meals provided)
• Mileage not matching orders

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5. Overpayment Debt ("I Owe Money to Finance")

How This Happens:

• BAH overpaid due to DEERS error
• Separation pay for members who re-enlisted
• Advance pay not repaid
• Duplicate travel reimbursement

What to Do:

1. Don't ignore it! Debt will grow with interest and can result in:
   • Wage garnishment
   • Offset of future pay
   • Collection agency involvement (for separated members)
2. Visit Finance to:
   • Verify the debt amount and reason
   • Set up a payment plan (usually 12–24 months)
   • Request a debt waiver if the error wasn't your fault (rare, but possible)

Resolution Time:

• Payment plan setup: Same day
• Debt waiver review: 30–60 days (DFAS decides)

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PCS In-Processing & Out-Processing: What Finance Needs

In-Processing (Arriving at Randolph AFB)

When: Within 5 business days of arrival

Bring to Finance:

• PCS orders (certified copy)
• Last LES from previous duty station
• Travel voucher (if not yet submitted in DTS)
• Marriage certificate and birth certificates (for BAH/dependents)
• Lease or mortgage (to verify BAH start date)

What Finance Will Do:

• Verify your pay account is transferred to Randolph
• Process any travel pay owed
• Set up BAH (if applicable)
• Answer questions about local pay issues

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Out-Processing (Leaving Randolph AFB)

When: At least 30 days before departure (sooner is better)

Bring to Finance:

• PCS orders to new duty station (or separation/retirement orders)
• Final LES
• Debt clearance letter (if you have any outstanding debts)
• Government Travel Card (to verify it's paid off)

What Finance Will Do:

• Calculate your final pay (including unused leave, if separating)
• Process any travel advance (if authorized in orders)
• Clear you from Randolph AFB finance records
• Provide debt clearance letter for final out-processing

⚠️ Separating/Retiring? Your final pay can take 30–60 days to arrive after your separation date. Plan accordingly!

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DTS (Defense Travel System) Help at Randolph AFB

The Finance Office provides limited DTS support—they can help with:

• ✅ DTS login issues
• ✅ Voucher routing problems
• ✅ Approval workflow questions
• ✅ Travel card integration errors

For full DTS training or complex issues:

• Contact your unit's DTS administrator (usually in your squadron's CSS)
• JBSA DTS Help Desk: 210-652-2000 (option 3)
• Online DTS training: https://www.defensetravel.dod.mil

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myPay: Your Self-Service Finance Portal

Most finance issues can be resolved online through myPay:

🔗 https://mypay.dfas.mil

What You Can Do in myPay:

• ✅ View and print your LES (Leave and Earnings Statement)
• ✅ Update your mailing address
• ✅ Change direct deposit bank accounts
• ✅ Start/stop discretionary allotments
• ✅ Download W-2 forms
• ✅ Update tax withholding (W-4 elections)
• ✅ View travel voucher status
• ✅ Check debt balances

🔐 CAC Required: You need a Common Access Card (CAC) and a card reader to log in. If you don't have a card reader, visit the Finance Office—they have computers available for myPay access.

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Important Phone Numbers & Resources

Randolph AFB Finance Office

• Customer Service: 210-652-5600
• Location: Building 399, Suite 2, 550 D Street East

Related Finance Resources

• DFAS Customer Service: 1-888-332-7411 (Mon–Fri, 7 a.m.–6 p.m. CST)
• myPay Help Desk: 1-888-DFAS411 (1-888-332-7411)
• Travel Pay Questions: askDFAS.dfas.mil
• GTC Customer Service: 1-800-790-4192

Other JBSA Finance Offices

If Randolph is too far, you can visit:

JBSA-Lackland Finance

• Address: 1670 3rd Street West, Bldg 5616, JBSA-Lackland, TX 78236
• Phone: 210-671-3315

JBSA-Fort Sam Houston Finance

• Address: 2484 Stanley Road, Bldg 2797, JBSA-Fort Sam Houston, TX 78234
• Phone: 210-221-1040

Note: All three JBSA finance offices can assist with basic pay inquiries and in-processing, but it's best to visit the office at your assigned installation for out-processing.

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Expert Tips for a Smooth Finance Visit

1. Bring Copies of Everything

Finance needs documentation for almost everything:

• Orders (PCS, TDY, deployment)
• Marriage/birth certificates
• Lease or mortgage
• Bank statements
• Receipts for travel claims

Pro Tip: Keep a "Finance Folder" with copies of all important documents—you'll use them repeatedly during PCS.

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2. Know Your LES

Your Leave and Earnings Statement (LES) is the key to understanding your pay. Before visiting Finance, review your LES and identify:

• Base pay vs. allowances (BAH, BAS, etc.)
• Deductions (SGLI, TSP, allotments)
• Entitlements you're missing

Download our LES guide: Understanding Your Military LES

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3. Use myPay for Simple Tasks

Don't waste time in line for things you can do online:

• Checking LES
• Updating address or direct deposit
• Starting/stopping allotments
• Downloading tax forms

Reserve in-person visits for complex issues like missing pay, travel voucher problems, or debt resolution.

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4. Follow Up in Writing

If Finance promises to "fix it," get:

• Confirmation in writing (email or memo)
• Case number or ticket number
• Expected resolution date

This creates a paper trail if the issue isn't resolved on time.

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5. PCS Season = Chaos

May through August is peak PCS season. Expect:

• Longer wait times
• Reduced walk-in availability
• Slower voucher processing

Solution: Schedule appointments early and submit travel vouchers immediately after arriving at Randolph.

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Traveling to Randolph AFB for PCS or TDY?

Whether you're in-processing at Randolph AFB or on TDY for training, DoDCrashPads.com offers military-friendly lodging that saves you money and headaches.

Why Choose DoDCrashPads for Randolph AFB Stays?

✅ Veteran-Verified Hosts: All properties are managed by military families or DoD civilians
✅ Flexible Terms: Nightly, weekly, or monthly rentals
✅ Base-Proximity: Close to Randolph gates for easy commuting
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👉 Find Randolph AFB Crash Pads Now

💰 Pro Tip: If on-base lodging is full, staying at a crash pad may qualify for per diem reimbursement—check with Finance and your orders!

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Finance Office FAQs

Can I get an advance on my travel pay?

Yes, if authorized in your PCS orders. Travel advances are typically 80% of estimated travel entitlements. You must request it through DTS before you travel. Repayment is automatically deducted from your travel voucher.

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What if I separated/retired and still have pay issues?

Contact DFAS directly at 1-888-332-7411. Once you separate, Randolph Finance can no longer access your pay account—all issues must go through DFAS.

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Can Finance help with TSP (Thrift Savings Plan) questions?

Limited. Finance can verify that TSP deductions are being taken from your pay, but for account-specific questions (investment allocations, loans, withdrawals), contact:

• TSP Customer Service: 1-877-968-3778
• TSP Website: https://www.tsp.gov

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How do I report a lost or stolen Government Travel Card (GTC)?

Call Citibank immediately:
📞 1-800-790-4192 (24/7)

Then visit Finance to update your GTC status and request a replacement card.

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Can my spouse or POA pick up a check for me?

No. Finance cannot release pay information or checks to anyone except the service member. Exception: A spouse with a notarized Power of Attorney (POA) may act on your behalf if you're deployed or TDY.

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Final Checklist: Before You Visit Randolph AFB Finance

Print or save this checklist to your phone:

• Know the office hours (Mon/Tue/Thu/Fri: 8 a.m.–3 p.m.; Wed: 8 a.m.–2 p.m.)
• Bring your CAC (Common Access Card)
• Bring PCS/TDY orders (if applicable)
• Bring marriage/birth certificates (for BAH/dependent issues)
• Bring last 3 LES statements
• Bring receipts for travel claims
• Check myPay before visiting (to confirm the issue)
• Call ahead for complex issues: 210-652-5600
• Have your social security number ready
• Bring a notebook to write down follow-up instructions

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Conclusion: Master Your Military Pay at Randolph AFB

The Randolph AFB Finance Office is your lifeline for pay issues, travel reimbursements, and financial questions during PCS or TDY. By visiting during off-peak hours, bringing the right documents, and using myPay for simple tasks, you'll avoid frustration and get your issues resolved quickly.

Remember: Finance is here to help—don't wait until problems snowball. If something looks wrong on your LES, visit Finance immediately.

Need affordable lodging during your Randolph AFB PCS or TDY? Check out DoDCrashPads.com for military-friendly housing near the base.

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📌 Bookmark this guide and share it with fellow service members at Randolph AFB!

🔔 Stay Updated: Office hours and procedures can change—always call ahead or check the official JBSA website before your visit.

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Last updated: November 12, 2025 | Information sourced from official JBSA and DFAS resources